Hello. My name is***** will be providing an answer to your question today
Thank you very much for giving us an opportunity to help you. Do you have a Norton account ? If you have a account please see if this steps work for you.
Open your browser and go to:
Click Sign In.
In the page that appears, click Forgot your password
In the Forgot your Password ***** provide your email address
Norton sends you an email with reset password ***** to your email address
Open the email and click the Reset Password *****
In the Reset Password ***** that appears, type a new password ***** your Norton account
Click Reset Password
Click Continue to access your Norton account
Or I can log on to your machine and help you waiting your feedback