I am the person that will be helping you today.
Does the right click menu come up by itself or only when you click the left mouse button?
I will be standing by.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 49 and click the circle button to start the remote application.
Your last message was "$35+ $35?" with no words. I don't understand. I assume you are asking if the remote will be an extra cost. The answer to that question, is no.
I asked you to unplug the wireless mouse adapter and I lost connection. I will assume that you unplugged something else. Please, post a message here when you fix that and are back online. Thank you.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?