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Freddy M.
Freddy M., Computer Support
Category: Software
Satisfied Customers: 18398
Experience:  Years of experience
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I lost my administrative password machine

Customer Question

I lost my administrative password ***** Xerox machine
Submitted: 1 year ago.
Category: Software
Expert:  Adam Ziolkowski replied 1 year ago.

What is the model number of the xerox?

Customer: replied 1 year ago.
Model work centre m118i
Serial number upd947649
Expert:  Adam Ziolkowski replied 1 year ago.

the manual states that the default admin password ***** “11111” try that. http://download.support.xerox.com/pub/docs/CopyCentre_118/userdocs/any-os/en/CC118-WC118_SAG_en.pdf

Customer: replied 1 year ago.
Yeah I tried that code but it didn't bypass my old password
Expert:  Adam Ziolkowski replied 1 year ago.

i am opting out maybe some else has better ideas.

Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Unfortunately this is not something you can do on your own, if you forget the password ***** needs to be reset by a Xerox engineer. It is not able to be reset by the user when this happens. To have an engineer reset it call 1-***-***-**** If you have any questions at all reply and let me know. If not please don’t forget to leave a positive rating by clicking the stars/smileys for my help - it is greatly appreciated. Please note you are rating me only not this site or your Xerox.