May i connect with you remotely to check/fix the issue directly? Thanks
Since this issue requires troubleshooting; and you've already performed written steps, i do not have any steps other then troubleshooting it directly. If you would like written steps; then i will opt out and open the question to other experts who may have ideas other then mine. BUT i cannot assure when an expert will respond; since this depends on their availability.
This site offers complete guarantee. Even if allow me to connect (and the issue is not fixed) you will be refunded in full. Let me know now if you want me to request your refund.
I will do that now. Thanks