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Hello and welcome to JA.
I think the best way to help is with remote support.
Would you like to proceed with Remote support?
No additional charge....but you will need to get an application called Teamviewer, then giveme your ID, and password ***** the application so I can connect.
I await your response if you would like to proceed, I will then send you the link to download TemViewer
Yes, but again, we will still need to a remote session.
Just go to this link:
and install the application, and then tell me your PARTNER ID, and password, so I can connect, and then we can proceed with your AV subscription renewal.
Are you still needing help?