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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Software
Satisfied Customers: 793
Experience:  Install, Update, troubleshoot and remove all types of software
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I am trying to renew my antivirus program but am getting

Customer Question

I am trying to renew my antivirus program but am getting nowhere. Help please.
Submitted: 1 year ago.
Category: Software
Expert:  Quiksilver07070 replied 1 year ago.

Hello and welcome to JA.

I think the best way to help is with remote support.

Expert:  Quiksilver07070 replied 1 year ago.

Would you like to proceed with Remote support?

Expert:  Quiksilver07070 replied 1 year ago.

No additional charge....but you will need to get an application called Teamviewer, then giveme your ID, and password ***** the application so I can connect.

I await your response if you would like to proceed, I will then send you the link to download TemViewer

Customer: replied 1 year ago.
All I want to do is renew my antivirus program. Can we do that?
Expert:  Quiksilver07070 replied 1 year ago.

Yes, but again, we will still need to a remote session.

Just go to this link:

http://download.teamviewer.com/download/TeamViewerQS_en.exe

and install the application, and then tell me your PARTNER ID, and password, so I can connect, and then we can proceed with your AV subscription renewal.

Expert:  Quiksilver07070 replied 1 year ago.

Are you still needing help?