Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma'am just to clarify is ASK.com showing as homepage when you open Mozilla Firefox web browser or as a toolbar in Mozilla Firefox?
Sorry to say that i cannot do phone support but i can do remote support to fix this issue directly.It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
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Sir/Ma'am checking whether you saw my above reply if not please check it and let me know if you still need my assistance.If you do not want to continue let me know that too so that i can request to close this question.