Hi, my name is ***** ***** I am going to do my best to assist you tonight. Are you trying to upgrade your current operating system with windows 10? Is this part of the Microsoft upgrade program for Windows Vista, Windows 7, Windows 8 or Windows 8.1?
Are you referring to your computer administrator password, or the password ***** used on the site you purchased windows 10 from?
Did you purchase Windows 10 to install on a new system?
Does the account you usually use to log in to your computer have administrator rights? Do you have an additional account that you use for administrator actions? If the account you log in to regularly has admin rights, you should be able to reset the administrator password. Do you need help with this?
Ok. What is your current Windows Operating system?
So is it the Microsoft account password ***** have forgotten, or when it tries to install the Windows 10 upgrade, does it ask for administrator rights by requesting you log in to a computer administrator account?
I will continue to try to help you..... It's just harder without being able to talk, but we can try if you are willing to work back and forth with me via this chat.
This is why I first would like you to tell me what operating system you are currently using. You can find this out by right-clicking on "My Computer" and selecting "Properties."
Got it. If you cannot remember your microsoft account password, you will need to use the "forgot password" tools on Microsoft's site. Hopefully you can get them to reset the password ***** you and you can proceed. Good luck on this. If you think I can be of any further assistance, just let me know. My guess is that Microsoft support will be able to help you as I cannot do anything about Microsoft passwords.
This is Gary checking back. Have you been able to resolve your problem? I am still checking in to help you if I can.