Hi, and thank you for asking your question.
Just to clarify, are you unable to open/use the Skype program on your computer itself?
May I remotely connect to your computer and assist you with the issue now?
Please reply back to me below. Thank you.
Please rest assured; JustAnswer is a legitimate, MS-affiliated service, and we have an A+ rating with the BBB:
Our remote session will be 100% secure, and you will have full control of your system during the session. Should I provide you with directions to connect now?
Keep me posted.