hello. My name is***** can help you with your question.
What the geniuses at brain time are telling you, would require you to be logged into your account already. instead, what you would have to do is go to the option to reset your password ***** follow the instructions there. Once you do that, you could go to change her password ***** the account settings you have to get into the account first. Here is the link to reset your password. Just follow this link, and then follow the instructions and you will gain access.
let me know if, after trying that, you still have problems.
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