Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Right click on the windows button on the lower left corner. In the right click menu choose search.
Type mail into the box that opens and it should come up in the list.
If this did not work please come back and let me know by clicking on reply to expert so we can continue.If it did work please don’t forget to leave a positive rating it is greatly appreciated.