Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, What is your operating system please? (windows or mac) and which browser you are using (internet explorer, chrome or firefox)
Please try one of these solutions :
Solution 1 :
If youa are using google chrome then The easiest solution is to download another browser like firefox or opera and try to download the word file from this one.
firefox browser : www.firefox.com
opera browser : www.opera.com
Solution 2 :
Please open your chrome browser and type : chrome://extensions Or click menu
and Select More tools > Extensions. find Comet.Yahoo.Com and click Remove from Chrome .
A notice to remove the extension will appear. Click Remove
Solution 3 :
Solution 4 :
Solution 5 :
1-Scan your computer using your Antivirus and Malwarebytes : https://www.malwarebytes.org/mwb-download/
2-download Ccleaner, as this will clean temp and cache & corrupted files from your computer : http://www.filehippo.com/download_ccleaner
3-download and run AdwCleaner then remove any adwares or any Undesirable Program : https://toolslib.net/downloads/viewdownload/1-adwcleaner/
Let me know if you need further help
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Has everything worked out please?
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