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caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 574
Experience:  You one stop software Engineer
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I have an ASUS Model U46E My printer is an EPSON XP400 I

Customer Question

I have an ASUS Model U46E
My printer is an EPSON XP400
I recently upgraded from Windows 7 to Windows 10 and when I downloaded a cloud service the computr froze. I proceeded to reset to the previous version, Windows 7.
Now I am unable to print anything. I get 2 error messages.
1 The paper size of section 1 is different from the printer paper size. The paper size options you select on Page Layout tab & the Printer dialog box {in th control panel} must match.
2 The margins of section 1 are set outside the printable area of the page.
I have tried to follow the various help pages but nothing seems to correct the problem.
2The
Submitted: 1 year ago.
Category: Software
Expert:  caraleneK replied 1 year ago.

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you. Can you please go to this page and download drivethelife and let it scan for the drive for your printer http://www.drivethelife.com/ Waiting your feedback....

Expert:  caraleneK replied 1 year ago.

Or you can download the drivers from this site and load it if don reboot you machine and test it for me please ...

http://www.driverscape.com/download/epson-xp-400-series

Customer: replied 1 year ago.
I ran the Drivethelife
Customer: replied 1 year ago.
I tried to print a shot page but got the same error messages
Customer: replied 1 year ago.
ANY progress?
Expert:  caraleneK replied 1 year ago.

Can I log on to your computer and help you online ..

Customer: replied 1 year ago.
What is happening?
Expert:  caraleneK replied 1 year ago.

I ask if I can log on to your machine and help you..

Customer: replied 1 year ago.
How long till I get some response?
Expert:  caraleneK replied 1 year ago.

Hello can you see the feedback I send you??

Customer: replied 1 year ago.
you can log on to my computer.
Expert:  caraleneK replied 1 year ago.

Thanks I will send you a additional service offer if you accept it I will log on do you have team view on your machine??

Customer: replied 1 year ago.
I don't think I have team view
Customer: replied 1 year ago.
Should I close this session?
Expert:  caraleneK replied 1 year ago.

No please wait

Expert:  caraleneK replied 1 year ago.

Please download the software for me it free software https://www.teamviewer.com/en/index.aspx if complete open it and send me the ID and password ***** sign on

Expert:  caraleneK replied 1 year ago.

Have you reboot your machine after you run Drivethelife ??

Customer: replied 1 year ago.
I have downloaded. ID 309 497 023
PW wn81f5
Customer: replied 1 year ago.
I have not rebooted
Expert:  caraleneK replied 1 year ago.

Please test the printer before you send me the new password

Expert:  caraleneK replied 1 year ago.

Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me

Customer: replied 1 year ago.
I reebooted & lost all connection. the teamviewer codes did not change
Customer: replied 1 year ago.
I tested the printer & got the same error messages
Customer: replied 1 year ago.
Are you there? What is next? I've spent a long time with this.
Customer: replied 1 year ago.
Would someone please respond!!!
Expert:  caraleneK replied 1 year ago.

Yes I am here can I ask you to download the driver from this site http://www.driverscape.com/download/epson-xp-400-series and update the driver or do you want me to log back in

Expert:  caraleneK replied 1 year ago.

Your request fail but I can log back in ??

Expert:  caraleneK replied 1 year ago.

I thinks we close to fix it but now it your wife on the printer have a problem to connect to the software on the machine

Expert:  caraleneK replied 1 year ago.

Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.