I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
With remote support, it's easier and quicker for you as I will do all the troubleshooting steps for you. But no problem, per your request, I will provide written instructions you can try for fixing this issue.
Can you try to do a system restore and/or uninstall/reinstall Google Chrome?
- Click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, then check Chrome.
- If that does not work, restart the computer, then click on Start\Control Panel\Programs\Programs and Features, and uninstall the Google Chrome program there
, then download / reinstall Google Chrome program at the google website below, and check:
Please reply at the box below to continue troubleshooting. I will provide another solution if it does not work; we guarantee our service. Thank you.