Hi there and welcome
Can you press the windows key + R and type in
Then press enter
Does it then open?
Please let me know.
what exactly happens? Do you get an error?
ok, do you have any web browsers installed on the computer so you can get onto the internet?
Go to this link on that computer and install Internet Explorer
And it should then open.
Let me know the results please.
you initially said you had windows 8.1.
So you have upgraded to windows 10? And did this problem start when you did this?
yes, please do and then try to install it
Thanks, ***** ***** know the results please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
yes, you can post a message here on the results when you have returned.