My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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Would you please share the screenshot of blue 'box'
Please respond, i am waiting for your reply
If you don't mind can we have a remote session as it helps to view your desktop and understand the problem
Is whole screen effected..
I suspect it might be a screen resolution problem which may appear if computer doesn't have a proper graphic driver or screen settings alter
By the way, are you connected from same computer?
waiting for your reply
As from your concern, i can see you have returned to Windows 7. I suspect you might not have installed graphics driver.
If you think you have installed, please see procedure to increase screen resolution and let me know if it solves issue..
To change your screen resolution
Open Screen Resolution by clicking the Start button , clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.
Click the drop-down list next to Resolution, move the slider to the resolution you want, and then click Apply.
Click Keep to use the new resolution, or click Revert to go back to the previous resolution.
waiting to hear from you
Hope you are doing good. Its been 3 days since i get reply. This call is in opened stage and would like to know if you are still waiting for answer..
We can't move to next step unless you respond.
Waiting for update
Hope you are doing good. Its been a couple of days since i get reply. This call is still in opened stage and would need an action.
Would you please let me know if issue is resolved or not