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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 16043
Experience:  Software expert
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How do I contact Adobe about my copy of Acrobat

Customer Question

How do I contact Adobe about my copy of Acrobat
Submitted: 1 year ago.
Category: Software
Expert:  Josh replied 1 year ago.

Hi!

What happens when you try to print in Adobe Acrobat?

Customer: replied 1 year ago.
I get an error window then Acrobat closes by itself.
Expert:  Josh replied 1 year ago.

What is the error message? Do you have XP, Vista, 7, or 8?

Customer: replied 1 year ago.
I have Vista Home Premium. The error says" Adobe Acrobat has detected an error in printing"
Expert:  Josh replied 1 year ago.

Are you selecting a printer to print to or using the print to PDF option?

Customer: replied 1 year ago.
Selecting Print-to Adobe PDF
Expert:  Josh replied 1 year ago.

Try this..

  • Click Start and choose Control Panel.

  • In the Control Panel, choose Printers and Faxes.

  • Right-click the Adobe PDF printer and choose Set As Default Printer from the context menu.

  • Close the Control Panel and open the Print dialog box in Acrobat.

  • Choose your printer from the Name pop-up menu and then click Print.

    Customer: replied 1 year ago.
    How do I activate Adobe Acrobat? I've tried going to Help-Activatvation-Activate, but Activate is grayed out
    Expert:  Josh replied 1 year ago.

    Are you receiving an error message for activating?

    Customer: replied 1 year ago.
    Expert:  Josh replied 1 year ago.

    What is the exact error?

    Customer: replied 1 year ago.
    Adobe PDF creation cannot continue because Acrobat is not activated. Click re-try after activating Acrobat to continue printing
    Expert:  Josh replied 1 year ago.

    Great!

    Please try the steps to set as Default which is one of the ways to clear that message...

    • Click Start and choose Control Panel.

    • In the Control Panel, choose Printers and Faxes.

    • Right-click the Adobe PDF printer and choose Set As Default Printer from the context menu.

    • Close the Control Panel and open the Print dialog box in Acrobat.

    • Choose your printer from the Name pop-up menu and then click Print.

    Customer: replied 1 year ago.
    Just tried. Same error
    Expert:  Josh replied 1 year ago.

    No problem. Take a look here: https://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue.html

    There are multiple solutions available for this issue. Please try each solution in order