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Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 14372
Experience:  10+ years of work experience.
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I have an HP Pavilion, version 8 updated today to version

Customer Question

I have an HP Pavilion , version 8 updated today to version 8.1 Yesterday, Norton applied a patch, (I have a 60 day free trial) and when it was done, I could not get back onto it without providing a password. I don 't have a password, so clicked on forgot and you all sent me an email I think I have 2 versions now, can't run a virus scan, don't know if I have protection. Help.
Barb Hootman
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason