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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 33112
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Windows 10 shut down problem. windows 10 won't shut down as

Customer Question

Windows 10 shut down problem. windows 10 won't shut down as it should. auto reboots each time I try to shut down.
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you do the following to rule out any issues with the system files or hard disk sectors that can cause this please

Close all programs

Press the windows key + X and click on Command Prompt (admin)

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Then tell me if you still have the problem please