Hi there and welcome
Can you do the following please
Press the windows key + X and click on Command Prompt (Admin)
A black window will open
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
then check and tell me please if you still have the problem.
ok, you clicked Command Prompt, you need to click Command Prompt (Admin) as per my instructions please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
that was very quick, it would normally not go that quick.
You ran both commands, what did you see when you restarted the computer?
ok, but it did not run a file scan on restart?
What did it say when you entered
AS I notice now you have it wrong in your message to me....