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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 31305
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I run Windows 10. I reinstalled Firefox and imported the

Customer Question

I run Windows 10. I reinstalled Firefox and imported the bookmarks in the profile that I had backed up under Windows 7. The data seems to be there in the Windows 10 profile (I can see the number of MB). However, the bookmarks don't show up when I open Firefox.
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you make sure please you have the latest version of Firefox installed.

Go to my link below

https://www.mozilla.org/en-US/firefox/new/

and download and install Firefox

Then Open it and tell me if you now see the bookmarks please

Customer: replied 1 year ago.
I have the latest version (downloaded 2 days ago). I do not see the bookmarks.
Customer: replied 1 year ago.
If you want, I can call you (I'm in France)
Customer: replied 1 year ago.
Not used to this site. Are you still there? And needless to say, I will only pay if there's a solution to my problem.
Expert:  Richard replied 1 year ago.

its ok, no need to call

I want you to reset Firefox

  1. Click the menu button and then click help .
  2. From the Help menu choose Troubleshooting Information. ...
  3. Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
  4. To continue, click Reset Firefox in the confirmation window that opens.

Then restart the computer and tell me if the bookmarks then appear

Customer: replied 1 year ago.
I'd already done a reset. Still no bookmarks.
Expert:  Richard replied 1 year ago.

ok... We have a section for what you already have done and you did not mention anything

So to avoid me typing everything out you already did,. please tell me exactly what you have already done.

Customer: replied 1 year ago.
Do you have other solutions?
Expert:  Richard replied 1 year ago.

So to avoid me typing everything out you already did,. please tell me exactly what you have already done.

Customer: replied 1 year ago.
I backed up the Firefox profile files under Win 7. I switched to Win 10 and reinstalled Firefox. I ran the Firefox import but the old bookmarks did not appear. I also created a new Firefox profile. That didn't help.
The file transfer seems to have succeeded inasmuch as I see the number of MB.
I have created a few new bookmarks today and these do appear. But I need to use the old bookmarks that go back several years.
Expert:  Richard replied 1 year ago.

Can you tell me this please?

Expert:  Richard replied 1 year ago.

yes, nothing there though about resetting Firefox...

Anyway I'll just keep going and hope you have not done these other steps I say...

Do you have google chrome installed?

Customer: replied 1 year ago.
Needless to say, I also rebooted several times
Customer: replied 1 year ago.
I also have Chrome
Customer: replied 1 year ago.
I also reset Firefox. Wrote this earlier
Expert:  Richard replied 1 year ago.

ok, now in Chrome, click on the three bars in the top and click on Settings

Then click on Import bookmarks and Settings

Choose Firefox and tell me if they are then imported please into there.

Customer: replied 1 year ago.
Message: I have to close Firefox to do so. Will I be able to get back to you?
Expert:  Richard replied 1 year ago.

yes, just return back to this web page please

Customer: replied 1 year ago.
ok. will do
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
Chrome only imported the very few new bookmarks from today
Customer: replied 1 year ago.
it apparently didn't "see" the old ones either
Expert:  Richard replied 1 year ago.

Ok, then we will try to repair it via a system repair

Press the windows key + X and click on Command Prompt (admin)

A black window opens

Type in

chkdsk /f

Press enter

Say yes to the question it asks then restart the computer

then try to have Chrome import the booksmarks

Let me know the results please

Customer: replied 1 year ago.
chkdsk won't run unless I reboot. But I've had a long session with a Microsoft tech today who checked my PC every way possible.For your info, in addition to the "import" method which didn't work, I also copied folder by folder the old ones into the new profile.
Customer: replied 1 year ago.
What I don't understand: the Firefox profile folder appears in 2 locations: AppData Local and AppData Roaming
Expert:  Richard replied 1 year ago.

ok... I asked a few times everything you have done, and each time I find out after typing out a whole list of instructions you have already done this, without specifying it.

Sorry but until you please tell me everything you have already done it is pointless to give more instructions.

Customer: replied 1 year ago.
I opened command as admin and entered "inchkdsk". It isn't recognized
Expert:  Richard replied 1 year ago.

ok, but this is not the instructions.

Type in

chkdsk /f (not inchkdsk)

Press enter

Say yes to the question it asks then restart the computer

then try to have Chrome import the booksmarks

Let me know the results please

Customer: replied 1 year ago.
ok. will do and then get back to you
Expert:  Richard replied 1 year ago.

thank you

Customer: replied 1 year ago.
chkdsk was run. Message: 100%. But still no bookmarks in Firefox
Expert:  Richard replied 1 year ago.

I want you please to now

try to have Chrome import the booksmarks

Let me know the results please

Customer: replied 1 year ago.
closing Firefox now to do so and will reopen
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
Chrome again only imported the few bookmarks from today. They now show up 3 times.
Expert:  Richard replied 1 year ago.

how did you back this up in windows 7?

Customer: replied 1 year ago.
I use EaseUS ToDo into an external drive. I configured the backup adding in the entire "Profile" folder.
Also, can you explain why Firefox now shows up in 2 locations in AppData?
Customer: replied 1 year ago.
I ran it daily
Expert:  Richard replied 1 year ago.

possible you corruopted it when restoring.

But your not really explaining clearly how you backed up. You just say you added profile folder

excactly what steps did you do

Customer: replied 1 year ago.
The ToDo software asks you to check what folders to be backed up. When I open the backups themselves, I see that the profile is there.
Customer: replied 1 year ago.
since I have several days of backups, I tried the restore from 2 different backups with the same unsuccess
Expert:  Richard replied 1 year ago.

ok... I dont think you have the booksmarks backedup

But follow the instructions here to restore them in firefox

http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

Do it to both profiles

Customer: replied 1 year ago.
There are several 100 MB there!
Customer: replied 1 year ago.
The 1st time I used the Mozilla procedure
Expert:  Richard replied 1 year ago.

follow the procedure on the link

Bookmarks are not going to be 100mb so this means nothing

Customer: replied 1 year ago.
all I know is that I backed up the entire Profile folder
Expert:  Richard replied 1 year ago.

follow the instructions here to restore them in firefox

http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

Do it to both profiles you have listed

Let me know the results

Customer: replied 1 year ago.
Can we pick this up again tomorrow? I have spend several hours (that I can't afford) on this today.
Customer: replied 1 year ago.
What time for you (time zone?)
Expert:  Richard replied 1 year ago.

yes, I am on at this time

Customer: replied 1 year ago.
ok. Talk to you tomorrow around this time. Bye bye for now
Expert:  Richard replied 1 year ago.

ok bye