Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
lets try something simple first .. Click File > Open, select your image file and choose 'open all readable documents'
If you still get the error. Then go to the folder where the JPeg is stored. Right click it, rename it to ( file name ) .psd
For file name, you can name it, or keep the same name, the key is changing the extension to .psd
Then try to open it with photoshop. Will it let you open the Jpeg file if you change its extension to PSD?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
HI Raul , Im not sure if you seen the suggestions I made in my last reply. Those should help.
Youre welcome to message me tomorrow as well. Anytime between 5 EST and 9 EST works for me. Later then that, and I may not respond till morning.
Even if you try the steps I suggested and they worked, please send a reply when you can to let me know the issue is solved.
I understand your concern, the company generally will pre authorize your payment method to ensure that a payment could be made, when warranted.
To be clear, I am not in control of billing, and I have no control over when or what you are charged. Rather then filing a bank dispute the quickest and simplest way to achieve a refund would be to use our refund request link. You can get to it from the page below.
WIth that being said, once you have had time to try the file extension change, let me know the results.