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Russell H.
Russell H., Computer Support Specialist
Category: Software
Satisfied Customers: 10138
Experience:  Proud to have been getting computer technicalities into working order since 1988.
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I am trying to restore my Satellite laptop after down

Customer Question

Hello again. I am trying to restore my Satellite laptop after down loading windows 10 and it wiped my os and am getting an error message:
cannot find X:\BIN\ERRORDIALOG.EXE. What do I do?
Submitted: 1 year ago.
Category: Software
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

First, I want to check: is all the data lost off the hard disk on your computer?

If not, by all means, copy it off if you can - it might be necessary to wipe the whole hard disk completely, and in any case your data is at risk.

As to any message about


that by its look would reference an error message from some routine run from a CD or DVD drive/disc. The 'X' is used because

A. the error message is hard-written on the CD

B. and so it is invariant despite the routine being run could be run from a great many different 'drive letters' - so 'X' instead of 'D:' or 'E:' etc.

Perhaps such an error appears owing to your running the routine from the 'wrong' (speaking loosely) drive letter.

But unless that error message stops the process dead, I wouldn't worry too much about it... but that's the question: is the disc routine stopped by that 'cannot find' error ?

Customer: replied 1 year ago.
Do not charge me.... I fixed it myself. Your site kept freezing and not allowing me to proceed.
I will agree to the 5.00 charge but will dispute the 43.00 charge. I went to my laptop manufacturer to fix it.
Expert:  Russell H. replied 1 year ago.

Are you sure you don't need any further advice?

I have no power over charges, billing, and that sort of thing. As a JustAnswer Expert I try to render professional advice in answer to questions.

For any concerns about billing, I must refer you to Customer Support at, which will respond to any inquiry with reasonable promptness, I feel sure:

Thank you for bringing you question to us here at

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