Ask Software Development Questions and Get Answers ASAp
Hi there and welcome
If you were able to sign in, then you would be able to download it again. But as you are not able to sign in, and also as you do not have access to the email account in order to reset the password, your only option is to try to call and verify yourself via your payment details in order to gain access again and re-download the purchase.
Call on 800 (###) ###-####and explain the situation and you should then be able to get your sign in working again so you can re-download it.
I am still here so if you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Please note I have no control over Adobe, I can only inform you of the number to contact them. I have nothing to do with Adobe and am only answering the question correctly, which is what you can do. This I provided but if they are being difficult about this, this is out of my control sorry.
The advice is correct, that you need them to resolve this as we cannot, being a technical help desk, I just have no control over the actions of the people there at adobe.
You are rating the service I provided (speed, professionalism ect) and if you do feel I warrant a poor rating, then that is of course your right as a customer.
If you need assistance with anything else, please do not hesitate to let me know