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caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 624
Experience:  You one stop software Engineer
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Loading anything from the pc is slow, website, software,

Customer Question

loading anything from the pc is slow , website, software, even documents! also need to install vmware and window 7 32bit, can anybody help please. need a remote viewer service and live chat. thanks
Submitted: 1 year ago.
Category: Software
Expert:  s_feehan replied 1 year ago.

Hello my name is ***** ***** I can help, let's get a remote session started.

Expert:  s_feehan replied 1 year ago.
Expert:  s_feehan replied 1 year ago.

Then open the Elsinore Screen Connect program. I'll run through some security/cleaning programs and get you back up to speed.

Expert:  s_feehan replied 1 year ago.

Hello, I see you connected, may I get started?

Expert:  s_feehan replied 1 year ago.

I'm going to start, I hope I dont' scare you.

Customer: replied 1 year ago.
Can not type ! SomeThing is not roght
Customer: replied 1 year ago.
I use my phone now
Expert:  s_feehan replied 1 year ago.

Hi there, let's try restarting your machine really quick. Might need to update the changes we've made.

Customer: replied 1 year ago.
Where r u? I cannot tupe
Expert:  s_feehan replied 1 year ago.

I am here now. Please restart your computer.

Expert:  s_feehan replied 1 year ago.

I found a working copy of Astrolog for you that should run on your computer.

http://www.astrolog.org/astrolog/astfile.htm

please open that link and download Astrolog 5.40 for Windows setup program

Customer: replied 1 year ago.
Wouldn't let me are ou not on remote
Customer: replied 1 year ago.
No response
Expert:  s_feehan replied 1 year ago.

That said it will run on a 64 bit version. No I ended our remote session because we can finish up here and get that program working with you, making it a little quicker. If your PC is frozen, try holding the power down and do a hard reset.

Expert:  s_feehan replied 1 year ago.

Be right back, need to use the restroom while your PC restarts.

Customer: replied 1 year ago.
I cannot restart
Expert:  s_feehan replied 1 year ago.

Hold the power button down until your machine shuts off, then wait 5 seconds and press it again to turn it back on.

Expert:  s_feehan replied 1 year ago.

When it comes back up let me know, I found a working copy of AstroLog for you in that above link.

Customer: replied 1 year ago.
You shouldn't off the remote before I make sure the pc is working I cannot type just now and not sure the other software is ok! The computer was froze! I was freak out
Expert:  s_feehan replied 1 year ago.

I was frozen on mine too, I thought I froze it so I closed it to try to help. My apologies.

Customer: replied 1 year ago.
But why froze
Expert:  s_feehan replied 1 year ago.

Not sure, could've just been a bug. Is the computer back up now?

Customer: replied 1 year ago.
Omg! MicrosofT office enteReprise not trsponding
Expert:  s_feehan replied 1 year ago.

Did the computer restart yet or just unfroze?

Customer: replied 1 year ago.
ConfiguRation files not found! Please come back on and fix
Expert:  s_feehan replied 1 year ago.

Okay here is the link http://www.justanswer.com/remotedesktop/join.aspx?Session=8e114912-46b9-45c3-bd18-f3738110bf69

Expert:  s_feehan replied 1 year ago.

The session is open and waiting for you :)

Customer: replied 1 year ago.
already download the link
Expert:  s_feehan replied 1 year ago.

Just now??? you'lll need to do it again because I started a whole new session a few minutes ago when you asked.

Customer: replied 1 year ago.
i have click the link alraeady again
Expert:  s_feehan replied 1 year ago.

Okay and you clicked I agree and opened Elsinore Screen Connect?

Expert:  s_feehan replied 1 year ago.

It doesn't show you as connected yet

Customer: replied 1 year ago.
i did http://www.justanswer.com/remotedesktop/join.aspx?Session=8e114912-46b9-45c3-bd18-f3738110bf69
Expert:  s_feehan replied 1 year ago.

At this point i'll need to open this to another expert as we seem to be having technical difficulties.

Customer: replied 1 year ago.
what am i going to do now
Customer: replied 1 year ago.
hello???
Customer: replied 1 year ago.
why have to configure the microsoft enterprise? my word and my excel cannot open now
Customer: replied 1 year ago.
i cannot wait for aother 24 hurs, oh come on, what is wrong now, i cannot open word, and when i open excel, it said window installer, did u delete the microsoft essential that affect that or what,? the computer was froze, what is going on omg, i need that for my business.
Customer: replied 1 year ago.
anybody there?
Expert:  caraleneK replied 1 year ago.

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you. I can log on to your machine and help you.

Expert:  caraleneK replied 1 year ago.

Please note I waiting your feedback to help you..

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