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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 31280
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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How may I import and file photos to Windows 10?

Customer Question

How may I import and file photos to Windows 10?
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

What is the issue you encounter when you try to import to windows 10 from the card reader?

Customer: replied 1 year ago.
The issue is I get nothing, no response, no display...nothing. I've heard or other similar complaints from those who've upgraded to Windows 10.
Expert:  Richard replied 1 year ago.

Hi there and welcome

Ok, is it an inbuilt card reader within the Laptop?

Or an external card reader?

Customer: replied 1 year ago.
It's an external card reader, and it's a desktop not a laptop.
Expert:  Richard replied 1 year ago.

Thank you

There are a number of compatibility issues that are still occurring with windows 10. But for the camera, if you connect it directly, then press the windows key + E

Then check under the computer icon in the new window. Do you see anything showing there?

Customer: replied 1 year ago.
Please wait. I need to retrieve my camera....
Expert:  Richard replied 1 year ago.

Noo problem

Customer: replied 1 year ago.
Sorry! Had problem with pc. Okay. Nothing showing under icon. Did manage to display "files", but still no way to import photos.
Expert:  Richard replied 1 year ago.

What icon are you referring to?

Tell me please the steps you took?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 1 year ago.
I'm afraid I can't afford any more charges right now. (Retired, living on SS.)
Expert:  Richard replied 1 year ago.

Thats no problem at all, it is optional.

But I need to know exactly which steps you took please, as you are only saying icon so this can mean a few things.

The requires steps where

Connect the camera

then press the windows key + E

Then check under the computer icon in the new window. Do you see anything showing there?

Customer: replied 1 year ago.
Actually, there is no computer icon. Just the file window pops up.
Expert:  Richard replied 1 year ago.

correct, look on the left please and you will see the computer icon listed there.

Customer: replied 1 year ago.
Hello? I'm back. SorryI had someone at the door. In answer to your last question...Under the pc icon it has network then homegroup.
Expert:  Richard replied 1 year ago.

ill connect to your computer at no extra charge as this will be a lot easier.

Can you go to www.teamviewer.com

Click on Download for Free

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you