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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 9256
Experience:  Computer Technician
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I can not access my you tube account since google took over.

Customer Question

I can not access my you tube account since google took over. I have millions of hits and would like to put a add on them
Submitted: 1 year ago.
Category: Software
Expert:  Quiksilver07070 replied 1 year ago.

Hello and welcome to Just Answer.

Would you mind being more specific as to what is happening?

What happens when you attempt to login to your you tube account?

Customer: replied 1 year ago.
I have two accounts on YouTube but when Google took over YouTube I can't access one of the accounts I just I can't get any emails from people I can't put a ad on it which I want to do because you can call me at(###) ###-####
Expert:  Quiksilver07070 replied 1 year ago.

Im not sure phone would help here.

Im not seeing the connection between google, and youtube account.

ESPECIALLY, if one account works, and the other does not.

Back to my original question... WHAT happens when you try to login? does it say, wrong password? or wrong username? WHY wont it let you login

Expert:  Quiksilver07070 replied 1 year ago.

I need to SEE what is happening.

We can do a remote session, if you want. Over TeamViewer...aryou interested in that?

Expert:  Quiksilver07070 replied 1 year ago.

You can get TeamViewer here:

http://download.teamviewer.com/download/TeamViewer_Setup_en.exe

After you download and install, give me you partner ID and password.

Then we both can see what is happening on your PC.

Customer: replied 1 year ago.
There is no place to log in. It keeps wanting me to subscribe to my own account.
Expert:  Quiksilver07070 replied 1 year ago.

Logout first!, then login in with the OTHER account.

you can not be logged in to 2 different accounts on the same browser.

Expert:  Quiksilver07070 replied 1 year ago.

You tube uses cookies to remember you, and if you have 2 accounts....you must makes sure you LOG OUT before trying to login

Customer: replied 1 year ago.
I've already done that
Expert:  Quiksilver07070 replied 1 year ago.

can you share with me the link to the page you are on?

Customer: replied 1 year ago.
Www.youtube.com/channel/UCjdzWuZLpT7-xHT1CNgFdpg/videos
Customer: replied 1 year ago.
On that page go to the Volkswagen with Radial and Jim with the 2 million hits on it that's the one that I would like to access also I'm not going to any emails from people comment I'm not getting any notifications of subscribers to my email we check with Go Daddy and straighten all that out something that when they switched from Google pairing up with YouTube I have any
Customer: replied 1 year ago.
When you YouTube paired up with Google that's fine I lost any access to that account it's all the same emails even use my same name but all the batteries went into a different Google account my YouTube account I can ever access
Expert:  Quiksilver07070 replied 1 year ago.

unfortunately, due to the google takeover, and the complexity of multiple accounts under a single login...you will have to contact google help and explain your issue. This could only be solved by google, as the public is not informed of what changes were made on a technical level. Only that they tried to make a SSO (single sign on) more upfront. But in the process, they haven't worked out all the kinks.

I doubt you will get a resolution from JA, or anywhere on the net for that matter. This is google help issue

Expert:  Randy Computer Tech replied 1 year ago.

I can help you with this. I will need to connect to your computer with a remote screen share.

Please let me know if you would like to try this.

Customer: replied 1 year ago.
No thank you, ***** *****
Expert:  Randy Computer Tech replied 1 year ago.

Okay, thank you.