Hi There and welcome
It looks like the Media player database may be corrupted so I want you to recreated it please.
To do this.
Make sure Media Player is close.
Then press the windows button + R and type in
find the Windows Media Player Network Sharing Service. To disable it,Right–Click it and Select Stop.
Then press the windows key + R and type in
From here delete all of the files named CurrentDatabase_***.wmdb and LocalMLS_*.wmdb. (Warning – there are several LocalMLS_*.wmdb files, make sure to delete them all!) (Note – The “*” stands for a random number, the numbers differ on each machine, so we can’t really tell exactly what the file is called. There are only a few files, though, you should find them easily).
Once done, go back to the services window again
From the Services window, find the Windows Media Player Network Sharing Service again, but this time when Right-Clicking select Start.
Then Open up media player and watch your library rebuild itself. Depending on the amount of songs you have and how fast your computer is this process can take from 30 seconds to 15 minutes.
Let me know if it then functions correctly please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
yes, please carefully follow my steps and make sure they are carried out correctly as this has always solved it for me in the past.
Please take your time as there is no time limit on this question, and let me know the results.
ok, then it is a compatability issue between your computer and windows 10
For now, until an update is released, you will need to return to your previous version of windows.
To do this, open the Start menu and select Settings. Click the “Update & security” icon and select “Recovery.”
You should see a “Go back to Windows 7″ or “Go back to Windows 8.1″ option. Click the Get started button to get rid of your Windows 10 install and restore your previous Windows install. Microsoft will ask you why you want to go back.
It will then work correctly. But for now you will need to revert back until a patch has been released.
It is not a cop out. I have dealt with this issue a lot and if my initial procedure does not fix it and you want this functionality then for now this is what you need.
I understand you wanted a refund but I don't feel you need to respond to me in such a manner. I am also not going to speak on behalf of Microsoft forums and why they do or do not mention information.
I know you are pushing towards the refund, there is no need to interact like this, you can just get one by going to the link below
yes, this is the symptom with the latest release.
The solution is either to return to the previous version, or use an alternative product such as iTunes, which does not break on every update which WMP has done in the past and offers the same functionality.
You can only wipe and repopulate the database which we have done. Its to ingrained into the Operating system for any other options that you have with standard applications.