Hi There and welcome
It looks like the Media player database may be corrupted so I want you to recreated it please.
To do this.
Make sure Media Player is close.
Then press the windows button + R and type in
find the Windows Media Player Network Sharing Service. To disable it,Right–Click it and Select Stop.
Then press the windows key + R and type in
From here delete all of the files named CurrentDatabase_***.wmdb and LocalMLS_*.wmdb. (Warning – there are several LocalMLS_*.wmdb files, make sure to delete them all!) (Note – The “*” stands for a random number, the numbers differ on each machine, so we can’t really tell exactly what the file is called. There are only a few files, though, you should find them easily).
Once done, go back to the services window again
From the Services window, find the Windows Media Player Network Sharing Service again, but this time when Right-Clicking select Start.
Then Open up media player and watch your library rebuild itself. Depending on the amount of songs you have and how fast your computer is this process can take from 30 seconds to 15 minutes.
Let me know if it then functions correctly please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.