Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
I would suggest you try the instructions in the link below in order to get the issue resolved.
If you are not able to follow the instructions, let me access your computer remotely, so that I can assist you better.
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N