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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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Couple days ago my 9.7 stopped to work. Aol installed 9.8

Customer Question

Couple days ago my 9.7 stopped to work. Aol installed 9.8 and it works fine. I have one problem with
getting connected with googlechome which I never used but now I will have to so that I can use the
program that I was using a lot.
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
my tel# ***** would be easier to explain what is missing that has to be able to see and hear
Customer: replied 1 year ago.
The program is MagyarVagyok , I can click on it and it comes on buy that is it, I need to enable the programs and sounds,
this time youtube is needed for it also. I was able to use these programs without all that is requiered for it now, I tried to get it
but was not successful. I hope this will be easier for you to fix it.
Customer: replied 1 year ago.
This program you will find it in the (hart) favorits.
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

To confirm, you cannot see the video on both YouTube and MagyarVagyok web pages?
Customer: replied 1 year ago.
this is the problem,yes
Expert:  IT Miro replied 1 year ago.
Thanks for confirming.
Do you use Google Chrome or another web browser to go to those web pages?
Customer: replied 1 year ago.
Please send me the tel# ***** don't have it, and this $20.00 would be all or extra? my # *****
Customer: replied 1 year ago.
It was requested that I use googlechrome and youtube
Expert:  IT Miro replied 1 year ago.
Could you locate Internet Explorer web browser (blue "e" icon) and start it to check if it will work for those web pages?
Customer: replied 1 year ago.
If you unable to fix it, please let me know. I have said where and what problem I have. You can call me, I am unable to call
because I don't have your tel#. I have given mine. I need to sign up to googlechrome and to youtube, this I was'nt able to do.
This is the only problem I have. again here is my tel# *****
Expert:  IT Miro replied 1 year ago.
I am sorry, but I am unable to call you.
However, I can remotely access your computer so that I can see the problem myself and help you solve it.
Would you like that?
Customer: replied 1 year ago.
go head
Expert:  IT Miro replied 1 year ago.
Thank you!
In order for me to connect to your computer, you need to download a remote desktop connection program and start it.
We can use TeamViewer. Here is how to start it:
1. Go to
2. Just below the green Download button, click on the Join Remote Control Session link
3. TeamViewer file will automatically start downloading. Once done, locate the file and double-click it in order to start it. The file is named TeamViewerQS
4. When started, you should see a blue window that contains numbers - ID and Password ***** type those numbers here so that I can connect
IT Miro
Expert:  IT Miro replied 1 year ago.
Are you able to follow the instructions to start TeamViewer?

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