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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I loaded Windows 10 on my laptop; it froze up constantly so

Customer Question

I loaded Windows 10 on my laptop; it froze up constantly so I went back to Windows 8.1, now my McAfee EndPoint Protection is disabled and I can't get it back up. I've tried everything that I can think of. What can I do? Also, how does Windows 10 or 8.1 have the authority to turn my Firewall and other security protection off?
Submitted: 1 year ago.
Category: Software
Expert:  Mr.Med replied 1 year ago.
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Please Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Thank you