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Martin
Martin, Network Engineer
Category: Software
Satisfied Customers: 2337
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
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I bought a fix it utilities software pkg and installed it on

Customer Question

I bought a fix it utilities software pkg and installed it on my PC. a young grandson put webroot software on it and problems started. I have uninstalled webroot but I have lost my fix it utilities due to failure to make it possible to activate it. My grandson has been banned from my pc. I am trying to install fix it and it does then it uninstalls it! Please help me
Submitted: 1 year ago.
Category: Software
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
How long ago were all these programs installed/uninstalled?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
you have my money but I still have the problem. You owe me some money back!
Expert:  Martin replied 1 year ago.
Did you get my original reply sent to you 5 1/2 hours ago?
Customer: replied 1 year ago.
no
Expert:  Martin replied 1 year ago.

Scroll up, what does it say right after your question?

It should have a greeting from my part with two questions asking for information.

Do you see it?