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CompDoc
CompDoc, Information Systems Specialist
Category: Software
Satisfied Customers: 39
Experience:  I have over 20 years computer experience.
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I purchased an Adobe Creative Cloud membership from Ohio

Customer Question

I purchased an Adobe Creative Cloud membership from Ohio University for my daughter's freshman year. It came with an activation card. When I logged onto the Creative Cloud website to activate the code, I received a message that said "Oops, activation number is ***** valid" or something like that and to contact Customer Service. What do I do now?
Submitted: 1 year ago.
Category: Software
Expert:  CompDoc replied 1 year ago.

I hate to say that you need to contact them to get it resolved. Did you use your email for the cloud membership or hers? She is the one who is SHOULD be associated to so she has no issues.

Adobe Creative Cloud and Acrobat: ***-***-****

Expert:  CompDoc replied 1 year ago.

Looking online your not the only one. Most point to customer service to get most issues resolved. Wish I had a better answer.

Expert:  CompDoc replied 1 year ago.

https://helpx.adobe.com/creative-cloud/kb/activation-connectivity-errors-creative-cloud.html

Ohio State Tech hub.

https://techhub.osu.edu/sites/default/files/techhub-tech-guide-2015.pdf