Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Sometimes its easier to speak over the phone. Would you like to try phone support so we can work through this issue together?
Or, do you want me to send the refund link to you and close out of this support request altogether?
Thank you for your response,
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.