I'm sorry about the issue. It looks like you may have forgotten your Norton account password. Please try the following:
- Click on the Norton website below:
, then there, enter your email address, then click on Continue. Then continue following the instructions in order to reset your Norton account password, then it should work.
- If needed, sign in your Norton account at the website below in order to download / update your Norton antivirus program:https://manage.norton.com/ManagementHome
Please reply at the box below to continue troubleshooting. Thank you.