How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 35277
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Software Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I have just renewed my Norton anti virus, cost at $209. Now

Customer Question

I have just renewed my Norton anti virus, cost at $209. Now you will not accept my email address or my pin number. Is this not a backwards way of doing things?
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. It looks like you may have forgotten your Norton account password. Please try the following:

- Click on the Norton website below:

https://login.norton.com/sso/embedded/forgetPassword

, then there, enter your email address, then click on Continue. Then continue following the instructions in order to reset your Norton account password
, then it should work.

- If needed, sign in your Norton account at the website below in order to download / update your Norton antivirus program:
https://manage.norton.com/ManagementHome

Please reply at the box below to continue troubleshooting. Thank you.