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flopcat98
flopcat98, Consultant
Category: Software
Satisfied Customers: 8753
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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I have an hp computer it is an all in one type it did an

Customer Question

I have an hp computer it is an all in one type it did an automatic update. I was told that it would be fixed for no cost to me. by the windows team.
Submitted: 1 year ago.
Category: Software
Expert:  flopcat98 replied 1 year ago.

i dont know who would tell you that. do you ?

but what you can try is a system restore to a day or 2 before the update.

System restore instructions - windows 7 or 8 8.1

hold the windows logo key down and hit R
type rstrui.exe in the run box that comes up and hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settngs box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.