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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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My experience trying to install windows 10 with operating

Customer Question

My experience trying to install windows 10 with operating system windows 7:
8/11/2015
Probook 4540s; Windows 7 Professional SP1 64 bit software
WINDOWS 10 DOWNLOAD-3 + HOURS
WENT TO LAUNCH AND SYSTEM FAILED: ERROR MESSAGE: “PePc has been corrupted (error 92h)”
Spent another 3 hours trying to find solution
Recovery options included using recovery disc for Windows 7
Unable to back up files. Sent info to HP
8/12/015
Spent 3hours trying to diagnose problems with system; no issues
Still unable to install WINDOWS 7 RECOVERY OR installation
When asked to select operating system, it says Windows 10
Cannot find pc system image for windows 7 or 10.
Can see files when looking for drivers for windows 7 and 10 but cannot back them up.
Cannot delete Windows 10.
Submitted: 1 year ago.
Category: Software
Expert:  Dan replied 1 year ago.

Hello and thank you for your question. I would look forward to assisting you today. If it is corrupted that bad, about the only alternative is to reformat the drive and start over. Hopefully you have any important documents backed up? I can supply you with a link to download Windows 10 to burn to a DVD, but you will first need to install your original operating system. Let me know how you would like to proceed.