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Richard
Richard, Software Specialist
Category: Software
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Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Windows 10 comes up but gets into a loop flahing the icons

Customer Question

windows 10 comes up but gets into a loop flahing the icons and the picture over and over and I can't get past it.
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you do the following please
Power off the computer
Power it on and at the login screen, do not sign in
on the log in screen, hold down the SHIFT button and with it held down, click the power icon and choose restart. Keep SHIFT held until it has restarted into a menu. Choose Troubleshoot, then Advance, then system restore.
Choose the last restore point listed and let this complete.
When it has, tell me if the computer now starts correctly please.

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