Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue?
There are two ways you can continue here: Remotely or via instructions.
I prefer remote because with instructions; it is going to take a lot of time to troubleshoot. If your preference is instructions; then i can opt out and open question to other experts who would/may instruct without remoting on. Let me know.
Familiar to the extent i can troubleshoot the issue.
Yes, we will be able to chat on my support program.
Please click the link below and run/open the downloaded program: