How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I got the ok from Microsoft to download Windows 10

Customer Question

Hello,
I got the ok from Microsoft to download Windows 10 yesterday. When the download was completed I logged onto to Microsoft and the screensaver/wallpaper came on flashing and it won't stop. It did stop for a minute this morning and I was able to get logged onto Yahoo. and that is where I'm at now. the only thing at the bottom toolbar is the search the web and windows the windows app nothing else. I want to know what happened with the download to cause this and how can it be corrected.
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
If you press the windows key on the keyboard, next to the ALT, do you see anything then show at the bottom of the screen?
Please let me know.
Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.
Can I sign into your computer to check it please?
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.
ok, do the instructions I gave please so I can connect.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
I lost the site on the computer with the Windows 10 download. You will not be able to get into my computer, I tried to download your site and it wouldn't let me. So I don't know if you can help me or not.
Expert:  Richard replied 1 year ago.
I am able to help
What was the problem you had downloading it?