Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows XP, Vista, 7, 8 or 10?
Please let me know so that I can help you further.
Thank you for writing back with that information. Can I remotely access your Windows 10 computer so that I can directly assist you in fixing this DropBox issue while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Hi, thank you for writing back. Remote access is completely safe as we are using a legitimate remote software (ScreenConnect) and you will be watching your screen as I check the problem. We can chat right there so it will be a faster mode of help. Anyhow, I respect your decision over the remote session.
Now, based on the error message that you mentioned, it appears that the issue is with your DropBox account.
Please do not use the DropBox software installed in your PC for the following steps that I give you. Instead, us a web browser like Internet Explorer or Chrome or Firefox (any browser that you are using) and try to login to your DropBox account there.
Here are the steps:
Keep me posted with your results so that I can assist you further.
I believe that is the main cause of the problem. Are you able to access other websites without any connectivity issues? Like Gmail? AOL? Yahoo?
What do you get on on screen when accessing dropbox.com?
The possible difference between the dropbox site and the other websites that you might be browsing is that, dropbox is using HTTPS (secured) and the others may just be HTTP.
Let us check if your computer cannot access HTTPS. Please try to access the link below:
Are you able to access that link? Or getting the same screen as DropBox?
Hi, I am very sorry about your persisting issues. That is a strange one. Please try to PING the dropbox site and see if your computer can reach it. Open command prompt, then type the command:
ping dropbox.com -t
That will do a continuous ping for the dropbox server. Please check it you got replies or timeout responses.
Keep me posted.
Ok, click on Start button and in the search box, type CMD. In the search results that show up, click on the one with the blank icon. That is Command Prompt.
Another way is to right click on the start button, then check if there is Command Prompt there, click on it.
When command prompt is open, there type the ping command.
Did you get any replies? Or everything was a timeout?
But when you did the ping, did you get any replies or are they all timeouts?