Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
When you are attempting to download, what browser are you using?
Also, do you have an antivirus and if so. Which antivirus software is it?
The browser is the program you use to view pages online.
The icon you click on to start your browser. Is it a small blue e ?
If not, describe the symbol you click on to start the internet
Lets try a few repairs. Try this first.
Those steps should fix the issue.
If they dont, then follow the steps above again , except on step two, after you click internet options.
Click the advanced tab at the top right. Then, click the reset button at the very bottom. It should ask you if you want to delete user data.
Check the box and then click reset.
If the first steps do not fix the issue, the second set of steps will.
If you run into any issues completing these steps, youre welcome to reply~
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.