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Hello, my name is ***** ***** I would like to personally welcome you to JustAnswer.
I am sorry to hear about your situation. This problem has to do with the compatibility and changes from XP to Windows 8 - which can be in a negative way sometimes.
As this can be a bit time consuming, the best way to tackle this is for me to connect to you via remote support. I will send you the request for the service, please accept and reply back to me on a good time that would be good for you. I am available to connect most day of Monday.