Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am please provide the following details so that I can help you better
1. Which is the operating system installed in the PC.Is it windows Xp,Windows Vista, Windows 7, windows 8 or any other
2. Is this pop ups showing on web root or the web browser?
3.Do you have any other anti-viruses or malware protectors installed in the PC?
Note: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.
No need to worry if you do not want to continue i will request to close this case and refund the amount.Please do not reply in this page because i wont be able to view your reply once i send it to customer care for refund process.