Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, What is your operating system (windows or mac) and what internet browser you are using please (internet explorer, firefox, ect..)
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Please downlaod teamviewer from this link : www.teamviewer.com and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
Note : Do not close teamviewer
1. Click the Keyword menu at the top and choose Go to AOL Keyword: type in Pop-Up Controls then push enter
2. On the Web Pop-Ups tab, select the Block all web pop-ups option.
3. Click the Pop-Ups from AOL tab.
4. Select the Block marketing pop-ups from AOL or Block pop-ups from AOL option.
5. Click Save.
6. Click OK.
Let me know the results please
Can you try to run again teamviewer please?
1-First go to www.teamviewer.com to download the program
2-Once you download the program, click on it to install.
3-the program will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
4- Do not close teamviewer
I'm sorry but i can't call you now, I will open your question to other experts, If and when another Expert takes up the case, you ought to receive a notification email.