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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Ma'am do you know which version of Norton you are using ?
Did you purchase/renew this Norton online ?
Note: - Please keep this justanswer page opened because after each reply it will show you the notification about my reply to you
Thank you for the details.Did you get a receipt from Norton regarding this renewal ?
Do you remember the email address you used for the purchase/renewal of this Norton 360?
Are you currently communicating to me from the Laptop that need this Norton 360 to be installed ?
I apologizing for the confusion.No worries i will request to close this case and cancel the charges.
Please do not reply to me in this page because i wont be able to view your reply once i had transferred it to customer service department.