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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 585
Experience:  Computer Software Support specialist for more that 10 years
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My Norton has just recently been renewed. It is supposed to

Customer Question

My Norton has just recently been renewed. It is supposed to be available for use for up to 3 computers. I have a laptop that I am trying to get Norton installed on. How do I get that done?
Annie XXXX
Submitted: 1 year ago.
Category: Software
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Ma'am do you know which version of Norton you are using ?

Did you purchase/renew this Norton online ?



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Customer: replied 1 year ago.
Norton 360 is the version and it was automatically renewed a month or so ago.
Expert:  John replied 1 year ago.

Thank you for the details.Did you get a receipt from Norton regarding this renewal ?

Do you remember the email address you used for the purchase/renewal of this Norton 360?

Are you currently communicating to me from the Laptop that need this Norton 360 to be installed ?



Customer: replied 1 year ago.
I thought when I initially logged on that this was part of Symantec and would be a free service with purchase of the Norton product. I do not appreciate being billed for what Symantec should do automatically with purchase of product. Please cancel the question and I will call Norton directly. Thank you.
Customer: replied 1 year ago.
cancel the billing charge, please.
Expert:  John replied 1 year ago.

I apologizing for the confusion.No worries i will request to close this case and cancel the charges.

Please do not reply to me in this page because i wont be able to view your reply once i had transferred it to customer service department.



Blessed Day.