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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Have a gateway nv55c comes up blank when I turn it on. go to

Customer Question

have a gateway nv55c comes up blank when I turn it on . go to safe mode and will not come up. stars , logo comes up says windows starting and nothing but a pointer and dark screen.
Submitted: 1 year ago.
Category: Software
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir/Ma’am please provide the following details so that I can help you better

1. Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other

2.Do you get any error message on the screen or just blank screen?

3.Does this blank screen shows after you login?

Sincerely,

John

Expert:  John replied 1 year ago.

Sir/Ma'am checking to see whether you still need my help if so please let me know by answering the above questions so that I can help you better.

Sincerely,

John