what website are you talking about ?
try just logging out and logging back in again. make sure that it is on the correct account.
otherwise you would have to speak to pogo
they used to have very good phone support but they may have discontinued it
try this phone number
otherwise you have to go through there email support form on this page
you might also want to check whether your subscription is up to date. if your credit card expird and they couldnt charge it again they may have taken you off paid status until you enter another credit card.
i put up an offer to do the phone call. if you accept it i can get you my phone number
if you are working on a computer i can also log in remotely to work on it with you while we talk