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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I have downloaded the Adobe Arcobat reader on laptop windows

Customer Question

I have downloaded the Adobe Arcobat reader on laptop windows 8.1 but I still can't read any PDF files / What would be your suggestion ?
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
This is a curious problem, which means there is some underlying cause for the problem.
May I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Customer: replied 1 year ago.
Sure, but I think your going to want to talk to me over the phone also
my # *****(###) ###-####believe me ~
Expert:  Jason Jones replied 1 year ago.
When the remote screen begins, we will be able to chat in a chat window.
Also, I will do everything, so there is no need to worry.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 92 and click the circle button to start the remote application.
Customer: replied 1 year ago.
Jason, please call me ~ Stan
Expert:  Jason Jones replied 1 year ago.
I am sorry to say, but a phone call is not possible now. May I ask why you wish to have a phone conversation?
All you do on your end is run the remote application. Once it begins, I will fix the problem for you on your computer.
Customer: replied 1 year ago.
How long before I can get a call ?
Expert:  Jason Jones replied 1 year ago.
I do not think a call is needed.
Are you having problems running the remote application?
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 92 and click the circle button to start the remote application.
Customer: replied 1 year ago.
its kicking me off, can you just call me ? I click on the call button ? ?
Expert:  Jason Jones replied 1 year ago.
I am sorry to hear that.
Let's try another option.
Please, click this link: http://tinyurl.com/teamviewerJason
- Download and run that file.
- It will give you an ID & password.
Please, give me both of the ID and password.
Customer: replied 1 year ago.
This is a much more complex issue, that is why I'm requesting a phone call, but if this can't be done Ill just cancel this
Expert:  Jason Jones replied 1 year ago.
I understand that you want a phone call. I am not able to do so right now, but another expert may be able to.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
- Jason
Customer: replied 1 year ago.
Even the website I had called can't fix this / cause this go into they're PDF files & told me to call Adobe them selfs
Expert:  Jason Jones replied 1 year ago.
I cannot vouch for anything they may have said. If I were able to remote in, the problem would be fixed.
Customer: replied 1 year ago.
To whom ever is there to reply ~ Why would you charge me $38.00 when nothing was resolved ?