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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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Have downloaded windows 10 and my Norton Antivirus

Customer Question

Have downloaded windows 10 and my Norton Antivirus disappeared how do I get it back. have a product code
Submitted: 1 year ago.
Category: Software
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Which Norton suite did you have installed before you upgraded to Windows 10?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Customer: replied 1 year ago.
Thanks for getting back to me. Managed to find original product key and downloaded Norton again, seems to working alright at the moment.
Expert:  Martin replied 1 year ago.
Oh that's fantastic, great job.
Would you like to run a few scans and test it to make sure it's working properly before I close your question?
Let me know if there's anything else I can do to help you.

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