How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Have downloaded windows 10 and my Norton Antivirus

Customer Question

Have downloaded windows 10 and my Norton Antivirus disappeared how do I get it back. have a product code
Submitted: 1 year ago.
Category: Software
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Which Norton suite did you have installed before you upgraded to Windows 10?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
Thanks for getting back to me. Managed to find original product key and downloaded Norton again, seems to working alright at the moment.
Expert:  Martin replied 1 year ago.
Oh that's fantastic, great job.
Would you like to run a few scans and test it to make sure it's working properly before I close your question?
Let me know if there's anything else I can do to help you.
Regards,
Martin