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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Windows 10 cortana is not working on my laptop, it says it

Customer Question

windows 10 cortana is not working on my laptop, it says it is not suported with my location and time setting. But when I check they are set to UK.
Submitted: 1 year ago.
Category: Software
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. What is the exact and entire error you are seeing exactly as you see it?
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Customer: replied 1 year ago.
it says cortana is not supproted in the region and language you have selected.
Customer: replied 1 year ago.
When i have checked to see if it accepted in the UK it says it is. so i checked my settings and they are fine
Expert:  Freddy M. replied 1 year ago.
Open the Control Panel.
Go to Clock, Language and Region.
Click or tap on Region to open the Region window.
In the Region window, what do you have fore each of the settings there?
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Customer: replied 1 year ago.
Format = English (UK)
Customer: replied 1 year ago.
locations = UK
Expert:  Freddy M. replied 1 year ago.
I need the Date & Time setting.
Region & Language setting
And the Speech setting please.
https://techjourney.net/media/2015/07/non-native-accents.png
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Customer: replied 1 year ago.
time and date = (UTC) Dublin, Lisbon, London
Region & Language = English UK
Customer: replied 1 year ago.
speech recognition you want?
Expert:  Freddy M. replied 1 year ago.
What about Speech? That one is just as important for Cortana as the other 2. See this image:
https://techjourney.net/media/2015/07/non-native-accents.png
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Customer: replied 1 year ago.
English US
Customer: replied 1 year ago.
there is no option for UK
Expert:  Freddy M. replied 1 year ago.
Ok please put a check mark in the box that says to recognize non-native accents. Then please test Cortana for me. If it is checked, un-check then check it again.
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Customer: replied 1 year ago.
didnt work
Expert:  Freddy M. replied 1 year ago.
Ok can you try changing all to US to test for me? Let me know if you get the same error or not.
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Customer: replied 1 year ago.
it work with US settings
Expert:  Freddy M. replied 1 year ago.
In Formats tab, set Format as English (United States).
In the Administrative tab, click or tap Change system locale button and set Current system locale to English (United States).
Change the rest back to UK the way you had it please and test again.
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Customer: replied 1 year ago.
where is the format tab?
Customer: replied 1 year ago.
ok i found it but i have to restart my laptop to continue
Expert:  Freddy M. replied 1 year ago.
If it is not showing there you can get to it this way too.
Open the control panel.
Click on Clock, Language and Region.
Click on region.
The window that opens should have the format tab on it.
You can get back to me by going to justanswer.com and clicking my questions at the top.
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Customer: replied 1 year ago.
ok i will restart and get back to you
Expert:  Freddy M. replied 1 year ago.
Ok take all the time you need.
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